CAN's success depends on our ability to provide great jobs to innovative and creative professionals. However, managing these highly intelligent and creative people can be challenging. Smart people want clear career paths, frequent meaningful promotions, and competent managers. If smart people perceive a position lacking, they quickly lose motivation. For example, smart people quickly lose respect for a manager they perceive as being incompetent or less intelligent. CAN has tried to address the challenges of hiring smart people.
First, we have limited the number of positions that are not core to the business. If possible we have outsourced any position that is not sales or operations. Essentially we have outsourced for quality not price. This has created an organization were almost every position has a clear career path. This has allowed CAN to focus on building in-depth training programs that allow us to develop our people so that they can earn frequent and meaningful promotions.